When you ask, the records are ready
Hospitality Shield venues keep their records as they work, so there is no folder to fetch. Name a period and the venue prints one dated pack from the screen.
The same visit without the folder
They ask to see recent records
A paper folder
Someone has to leave the kitchen to find the folder.
Records kept here
The records open on screen and are handed straight over.
They ask who took a reading
A paper folder
No name was written down, so the answer is a guess.
Records kept here
Every entry shows who recorded it and when.
They find a day with no records
A paper folder
Staff try to remember what happened on that day.
Records kept here
The day shows as missed and stays that way. A check recorded late is marked as late.
They question a corrected figure
A paper folder
A crossed out number and an explanation from memory.
Records kept here
The original figure, the change, who made it and when.
They ask for a copy to take away
A paper folder
Photos of the pages, or a promise to send them later.
Records kept here
The pack prints on the spot, or saves as a PDF the venue can email before they leave.
They ask what was fixed after the last visit
A paper folder
Notes from last time, if anyone can find them.
Records kept here
Each corrective action, what was done about it and when it was closed.
What a record shows
1
Check: Opening fridge temperatures
When: Mon 06:42
Record: 3.1°C
By: JM
2
Check: Closing fridge temperatures
When: Mon 22:05
Record: 3.4°C, first entered as 34°C
By: LT
3
Check: Cooling log
When: Tue
Record: Missed
4
Check: Corrective action: cool room door seal
When: Raised Wed
Record: Closed Fri
By: AK
Printed from Reports for the dates the venue chooses
- 1Who and whenEvery entry carries the name of the person who made it and the time.
- 2Corrections keptThe original figure stays in the record's History beside the change, with who made it and when.
- 3Missed daysA day that came and went with no record is shown as missed.
- 4Actions to closureWhat was raised, what was done about it and when it was closed.
Less work on both sides of the counter
For the kitchen
Records are made by the person doing the work, with the time each one was made. A record made late is marked as late.
For the Food Safety Supervisor
They can see what the kitchen recorded today without standing over it. A check still to be done shows on Today's Tasks that day. When a council officer asks who checked something, the answer is already on the entry.
For the environmental health officer
What they ask for is produced while they stand there, over the period they name.
Councils, officers and the law
Can the venue show me its records on the spot?
Yes. The venue can open or print its records for any period, on the premises while it is operating.
Can I see who made each record and when?
Yes. Every entry carries the name of the person who made it and the time, and a corrected entry keeps its original figure in its history.
Does a missed day show?
Yes. A day with no record shows as missed and stays that way, and a check recorded late is marked as late.
Who do I contact with a question about the platform?
Email compliance@hospitalityshield.com.au and our compliance team will reply.